teleVoice

teleVoice offers cloud software solutions for financial contact centers, enhancing customer interactions for banks, credit unions, and mortgage servicers. This ICE Mortgage MSP-connected mortgage servicing IVR saves valuable call center resources and boosts borrower satisfaction, embodying excellence from the MSP experts at teleVoice.

1 Reviews
1 Reviews
1 Reviews

About

For more than 30 years, teleVoice has been providing mortgage servicers with innovative tools designed to streamline operations, enhance customer interactions, and optimize agent performance.

  • Reduction of Call Center Spending: teleVoice enables mortgage servicers to significantly cut down on call center expenses without compromising on service quality, through efficient operation streamlining.
  • Boost in Customer Satisfaction: teleVoice focuses on delivering a smooth and efficient experience for borrowers, ensuring their needs are met promptly and effectively without taking valuable agent time.
  • Agent Empowerment: With teleVoice’s solutions, agents are provided with essential tools and data, aimed at reducing handle time and enhancing customer service delivery.
  • Comprehensive Integration Capabilities: teleVoice’s technology seamlessly connects with any UCaaS/CCaaS platform and integrates with ICE Mortgage MSP instances, ensuring a customized and efficient borrower experience.

SOLUTIONS

  • Innovative teleVisor IVR Technology: teleVoice’s Azure-hosted teleVisor IVR system allows borrowers to access vital account information, make payments, and more autonomously, minimizing direct agent interaction needs.
  • Conversational AI: Enhance your borrower’s experience with a conversational interface, reducing call times and providing predictive options based on call history and account conditions.
  • Enhanced telePath Agent Dashboard: The telePath dashboard equips agents with valuable, real-time data, enabling quick and precise customer service actions.

Main Categories

Call Center Software
Sales

Sub Categories

  • Servicing Software
  • Artificial Intelligence
  • Customer Service Software
  • Live Chat Software

Industry Sectors


Independent Mortgage Banks
Regional Branch / Office

Products

  • teleVisor Cloud Hosted IVR
  • telePath Agent Desktop Dashboard
  • AI-powered chatbot and live chat
Company Information
(713) 574-4862 sales@televoice.com

Showcase

Reviews

  • Anthony

    Servicing Administrator

    ServiSolutions

    Over the last 8 years the teleVoice team has been an instrumental partner aiding our mortgage servicing enterprise in improving our customer experience. The call center technology seamlessly integrates with our service bureau and they are continually enhancing their product offering to further our customer facing options.

    Published On: December 10, 2024

Integrations

CRM
LOS
POS
Other

ICE Mortgage Technology
Ring Central
Zoom

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